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Dutch

2022 review

A Dutch membership provides unlimited video chats with licensed veterinarians in your state. You can get customized treatment plans for your pet’s physical or behavioral issues, as well as prescription medications sent to your door.

9.0 / 10
Editorial Score
Ginny Dorn
Personal finance and mortgages specialist
April 17, 2022

Overview

If you have a dog or cat with an allergy, anxiety, or another behavioral or physical issue, a Dutch membership could be right for you. Board-certified veterinary dermatologists and behaviorists developed this reputable service, which allows you to video chat and message with a vet from the comfort of your home and get a treatment plan that works for your pet. You can also get free shipping on prescribed medications, delivered directly to you.

When you reach out to Dutch, the company provides a response form or appointment with a vet within 24 hours. Dutch also connects you with a licensed veterinarian in your state, so you can rest assured your pet is getting the best care.

A membership can save you money by helping you avoid unnecessary in-person vet visits. Plus, it saves your pet the stress of going into an office. It’s also helpful because many local veterinarians have waiting periods of days or even weeks to get an appointment.

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Plans and Conditions

Virtual Vet Care

Dutch’s monthly subscription service provides you with unlimited video chatting with a licensed vet. You’ll begin by taking a health assessment and answering a few simple questions about your pet and its symptoms. Dutch then connects you with a licensed vet in your state who reviews your answers and schedules a call within 24 hours.

On the video chat, you can discuss all of your concerns and visually show the vet any problem areas. The veterinarian may ask some follow-up questions before prescribing a treatment plan. The vet may recommend prescription medications, over-the-counter products, or behavioral treatments.

Depending on where you live, Dutch may be able to send prescription medications directly to your door. If you live in an area where they cannot send medications, your vet can provide recommendations on how to get the prescription filled.

Service doesn’t end there. You get unlimited access to your vet, whether you want to follow up on the current treatment plan or to reach out with new questions. Plus, one subscription covers up to 5 pets.

It’s important to note that Dutch doesn’t cover all conditions and primarily focuses on skin conditions, allergies, and behavioral issues. They can help with the following issues, though they may be able to provide general advice or guidance on other conditions not listed.

  • Tremors or shivering
  • Red and inflamed skin
  • Itching
  • Vomiting and diarrhea
  • Hair loss
  • Diet and nutrition
  • Excessive licking or grooming
  • Destructive behavior
  • Fear of new people or places

Vets can’t diagnose some conditions virtually, like bleeding or ingestion of a foreign object. If your pet is having a serious event, like a seizure, it’s best to immediately take them to a veterinary emergency room rather than connecting with Dutch first. Apart from these scenarios, Dutch is a great option for quick answers and managing more chronic conditions.

One of the biggest benefits of using Dutch is that you can save money on unnecessary vet visits. If your pet’s symptoms don’t require care, Dutch will let you know. In comparison, you’d spend $100 to $200 for an in-office visit. Plus, there’s no in-office wait time with Dutch and no stressful trip for your pet.

It’s worth pointing out that Dutch is not a 24/7 vet service. If you want round-the-clock care, there are alternatives, though they’re more expensive. Some 24/7 vet lines are also text and phone call only, with no option to video chat. Dutch is best if you want supplemental care with video support for your pet, rather than emergency care.

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Rates

With Dutch, you get unlimited vet support, health assessments, and treatment plans for $25 per month. You can also choose an annual subscription for $180, which works out to $15 per month. This saves you $120 a year or 40%. If your vet prescribes and ships any medications, you’re charged a la carte.

This is fairly standard pricing, as similar vet chat services range from $10 to $30. A single call to a virtual emergency line can cost up to $40 with some providers. In comparison, an in-office exam can cost $100 to $150 alone. With all services included, an in-person visit can range from $200 to $400, and an emergency vet visit can cost up to $1,000.

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Customer Service

Dutch is a vet chat service, connecting you with a licensed veterinarian who will respond to you within 24 hours. It’s worth noting that other providers offer 24/7 on-demand service, while Dutch does not. However, Dutch is more affordable and provides only non-emergency care.

You can reach Dutch’s customer service team via email. They note a 24-hour turnaround for all inquiries, though they responded to my question within 20 minutes. Unlike other providers, Dutch doesn’t have phone or live chat customer support, which could be a downside if you have an urgent question about your account.

Summary

Dutch provides unlimited online vet care with customized treatment plans for your pet’s unique needs. If you live in one of the 21 qualified states, you can also take advantage of free shipping for prescription medications. With an annual subscription costing just $15 per month for up to 5 pets, Dutch is an affordable alternative to in-office vet visits.

However, it’s important to keep in mind that Dutch primarily focuses on dermatology and behavioral issues. It cannot replace yearly pet check-ups or emergency care. With that said, it could save you lots of money on unnecessary in-office vet visits.

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FAQ

Is Dutch.com legit?

Yes, Dutch.com is legit. It was developed with the support of board-certified veterinary behaviorists and dermatologists. It also partners and connects you with licensed veterinarians in your state.

How much does Dutch cost?

Dutch costs a flat fee of $25 per month or $180 per year, which includes health assessments and unlimited vet contact. If your veterinarian prescribes any medications, you’ll pay an additional a la carte fee. Dutch also provides unlimited follow-up care, free of charge.

Can Dutch prescribe medication?

Yes, Dutch can prescribe medication in some states, including Arizona, Florida, Georgia, Idaho, Indiana, Louisiana, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Virginia, and Washington.

Ginny Dorn
Written by

Ginny Dorn is a freelance personal finance writer. She specializes in credit card debt, personal loans, and mortgages. She graduated from Western Illinois University with a bachelor's degree in family and consumer sciences.

Pros:
  • Unlimited consultations and follow-ups
  • Up to 5 pets included with one membership
  • Free shipping on over-the-counter and prescription medications
Cons:
  • Prescription medications are not available in all states
  • Does not accept pet insurance as a form of payment
  • Treatment only for behavioral and dermatologic issues
Bottom Line

You might consider getting a Dutch membership if you want to supplement your pet’s care. While you’ll still need your local vet for yearly check-ups and emergency situations, Dutch can save you hundreds on skin and behavioral exams. At $15 to $25 per month, it’s affordable and you can cancel anytime without penalty.

Dutch could also be a great option if you live somewhere rural without a nearby vet. While more serious conditions, like cancer or seizures, will always require an in-person visit, Dutch could be a helpful option for everyday conditions. Plus, it can ship medication directly to you in some states.